Description
Has your organisation recently adopted a customer relationship management solution, but you don’t know how to use it? Are you thinking of streamlining your customer relationship management process through a CRM but are wary of the technology? Are you still contemplating whether your business needs CRM?
Customer Relationship Management is being widely used to organise and synchronise business processes for better marketing and customer support. This course has been designed for learners who are keen on fostering long-term relationships with their customers and exploring effective customer relationship management strategies. The course presents you with a self-assessment quiz that will help you gain a deeper understanding of factors critical to your business and customers.
The course covers:
- What is CRM?
- CRM self-assessment quiz
- KIT program
- KIT suggestions and tools
- Client survey email
- How to write service review letter
- Getting referrals from existing clients
COURSE DELIVERY OPTIONS:
Online
COURSE REQUIREMENTS:
For the online delivery option, you will need to have access to a computer with an internet connection.
COURSE DURATION:
Your enrolment is valid for a period of twelve months.
ASSESSMENTS:
1 online multi-choice assessment
ADDITIONAL INFORMATION:
CPD Hours – 1